In this Privacy Policy, ‘us’, ‘we’ or ‘our’ means Southern Otway Landcare Network (SOLN). We are committed to respecting your privacy.

This Privacy Policy sets out how we collect, use, store and disclose your personal information and how you can contact us for more information (our contact details are below).

What is your personal information?

When used in this privacy policy, the term ‘personal information’ has the meaning given to it in the Privacy Act. In general terms, it is any information that can be used to personally identify you (e.g. your name or contact details).

By using this site or/and our services, or otherwise providing personal information to us, you consent to the handling of your personal information as described in this Privacy Policy and any other arrangements that may apply between us.

Personal information we collect, and how we collect it

We may collect the following types of personal information:

  • your name;
  • your mailing or street address, email address, telephone number and other contact details;
  • your age or date of birth;
  • information about your donations to us;
  • any additional information that you provide to us directly through our website, or
  • any other information we may require to facilitate our dealings with you.

Some specific examples of the personal information we collect are set out below.

Information you have provided us with
This might be your email address, name, billing address, home address or other information that is necessary for us to provide you with a service or to enhance your customer experience with us. For example, we might collect your information when you correspond with us, complete a survey, make a donation to us, volunteer with us, lodge an application in respect of a grant or sponsored project, subscribe for updates on, or make enquiries via, our website.

Information automatically collected about you
This includes information that is automatically stored by cookies and other session tools (for example, your IP address). When you use our services or website, your activities may be logged automatically.

How and why we use your personal information

We may collect, hold, use and disclose your personal information for the following purposes:

  • to perform our functions and activities;
  • to enable you to access and use our website and services;
  • to administer and analyse our client base (including website usage behaviour and history) in order to improve our website and the quality, variety, and availability of services offered/provided;
  • to provide services to our customers (which may be individuals, government agencies, corporate entities, Landcare groups and other entities), including by conducting analytics on data that may contain your personal information to create aggregated and anonymised data;
  • to send you newsletters and marketing and promotional messages and other information that may be of interest to you;
  • to administer surveys, contests, or other promotional activities or events sponsored or managed by us or our partners;
  • to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties;
  • to respond to enquiries you have submitted via an online form;
  • to consider your employment application; and
  • to comply with the law.

How we disclose your personal information

Personal information about you is in some cases provided to our trusted partners in order to either make providing the service to you possible or to enhance your customer experience. For example, we may disclose personal information for the purposes described in this Privacy Policy to:

  • our employees and related entities;
  • third party suppliers and service providers (including providers for the operation of our websites and/or our business or in connection with providing services to you);
  • specific third parties authorised by you to receive information held by us.

Disclosure of personal information outside Australia

We do not routinely disclose personal information outside of Australia.

How we secure your data

We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. For example, we use safe protocols for communication and transferring data (such as HTTPS) and monitor our systems for possible vulnerabilities and attacks.

In the event of a data breach, we will notify you and the relevant authorities as required by law.


We do not intend to collect or knowingly collect information from children.

Cookies and other technologies we use

A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level.

We use cookies for the following purposes:

  • Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don’t collect any personal information.
  • Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible. For example, they might remember your name and email in forms so you don’t have to re-enter this information next time.
  • Analytics cookies – these cookies are used to track the use and performance of our website and services.

You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some third party cookies by using a privacy enhancement platform such as or For more information about cookies, visit

We use Google Analytics to measure traffic on our website. Google has its own Privacy Policy which you can review here. If you’d like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page.


This website contains links to other sites operated by third parties. We are not responsible for the content and the privacy practices of other sites. We encourage you to examine each site’s privacy policy before using those sites and make your own decision regarding the accuracy, reliability and correctness of material and information found.

Accessing or correcting your personal information

You can access the personal information we hold about you by contacting us using the information below. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.

If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.

Making a complaint

If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the details set out below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.

Contact Us

For further information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below.

Phone: 0412 313 216


Office: 69 Nelson Street, Apollo Bay 3233

Changes to this Privacy Policy

We reserve the right to make change to this Privacy Policy by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current privacy policy.